Effective January 1, 2026
Your Information. Your Rights. Our Responsibilities.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, HOW YOU CAN GET ACCESS TO THIS INFORMATION, AND YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION. PLEASE REVIEW IT CAREFULLY.
My Home Cares, LLC (“My Home Cares,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your health information.
This Notice applies to Protected Health Information (“PHI”) created, received, maintained, or transmitted by My Home Cares in connection with the healthcare and home-care services we provide.
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities.
Get an electronic or paper copy of your health information
You may ask to see or obtain an electronic or paper copy of your medical record and other health information that we maintain about you.
We will generally provide a copy or summary of your health information within 30 days of your request. We may charge a reasonable, cost-based fee as permitted by law.
Ask us to correct your health information
You may ask us to correct health information about you that you believe is incorrect or incomplete.
We may deny your request in certain circumstances, but if we do, we will explain the reason to you in writing within the timeframe required by law.
Request confidential communications
You may ask us to contact you in a particular way. For example, you may ask us to:
- Call a particular telephone number;
- Use your mobile phone instead of your home telephone;
- Send correspondence to a different address; or
- Use another reasonable method of communication.
We will accommodate reasonable requests.
Ask us to limit what we use or share
You may ask us not to use or share certain health information for treatment, payment, or healthcare operations.
We are generally not required to agree to your request, and we may deny the request if, for example, it could affect your care. If we agree to a restriction, we may still disclose the information when necessary to provide emergency treatment.
If you pay for a healthcare service or item completely out of pocket, you may ask us not to share information about that service with your health insurer for payment or healthcare operations. We will honor that request unless the law requires us to share the information.
Get a list of certain disclosures
You may request an accounting of certain disclosures of your health information. Generally, you may request information about certain disclosures made during the six years before the date of your request.
The accounting generally will not include disclosures made for treatment, payment, healthcare operations, or certain other disclosures excluded by law.
We will provide one accounting during any 12-month period without charge. We may charge a reasonable, cost-based fee for additional requests during the same 12-month period.
Get a copy of this privacy notice
You may request a paper copy of this Notice at any time, even if you have agreed to receive the Notice electronically. The current version of this Notice is also available on the My Home Cares website.
Choose someone to act for you
If you have given someone medical power of attorney, have a legal guardian, or another person has legal authority to act as your personal representative, that individual may exercise your rights and make choices regarding your health information as permitted by law.
We may verify that person's authority before taking action.
File a complaint if you believe your rights were violated
You may file a complaint with My Home Cares if you believe we have violated your privacy rights. Contact: Privacy Officer, My Home Cares, LLC · Phone: 410-671-5754 · Email: support@myhomecares.com
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue, S.W., Washington, D.C. 20201 · Phone: 1-877-696-6775.
My Home Cares will not retaliate against you for filing a complaint or exercising your privacy rights.
Your Choices
For certain health information, you may tell us your preferences regarding what information we share.
Family, friends, and others involved in your care
You may tell us whether you want us to share relevant information with:
- Family members;
- Friends;
- Caregivers;
- Personal representatives;
- Guardians; or
- Other individuals involved in your care or payment for your care.
If you are unable to tell us your preference — for example, if you are unconscious or otherwise unable to communicate — we may share relevant information when we reasonably believe doing so is in your best interest and is permitted by law. We may also disclose information when necessary to prevent or reduce a serious and imminent threat to health or safety.
Disaster relief
We may share information with an organization assisting with disaster-relief efforts when permitted by law. You may tell us your preferences concerning these disclosures when circumstances permit.
Marketing and sale of your information
My Home Cares does not sell your PHI.
We will obtain your written authorization before using or disclosing your PHI for purposes that require authorization under HIPAA, including certain marketing activities and the sale of PHI.
Psychotherapy notes
Most uses and disclosures of psychotherapy notes, when applicable, require your written authorization.
Fundraising
If My Home Cares conducts fundraising activities using information permitted by law, you have the right to tell us not to contact you again.
Our Uses and Disclosures
How do we typically use or share your health information?
Provide and coordinate your care
We may use your health information and share it with healthcare professionals and others involved in providing or coordinating your care.
Example: A My Home Cares nurse may review information about your medical conditions, medications, care plan, assessments, or functional needs in order to coordinate services with your caregiver or another healthcare professional.
Depending on your care and applicable program requirements, information may be shared with authorized:
- Nurses;
- Caregivers and aides;
- Physicians;
- Therapists;
- Hospitals;
- Pharmacies;
- Case managers;
- Support planners;
- Nurse monitors;
- Other healthcare providers; and
- Other individuals or organizations involved in your care.
Run our organization
We may use and share your health information to operate My Home Cares, improve the quality of our services, supervise staff, manage care, and contact you when necessary. Examples include:
- Quality assurance;
- Care coordination;
- Staff supervision;
- Training;
- Compliance reviews;
- Audits;
- Credentialing;
- Risk management;
- Incident review;
- Licensing activities;
- Service documentation;
- Business administration; and
- Quality improvement.
Bill for your services
We may use and share your health information to bill and obtain payment for services provided to you.
For example, we may provide information to Medicaid, a managed care organization, insurer, government program, or another responsible payer so that payment for authorized services can be processed.
Other Ways We May Use or Share Your Information
We may use or disclose your information in other circumstances permitted or required by law.
Help with public health and safety issues
We may share health information for certain public health and safety purposes, including:
- Preventing disease;
- Reporting certain diseases or conditions;
- Reporting adverse reactions to medications;
- Reporting suspected abuse, neglect, exploitation, or domestic violence;
- Assisting with product recalls; and
- Preventing or reducing a serious threat to someone's health or safety.
Comply with the law
We will disclose information about you when federal or state law requires us to do so. This may include disclosures to the U.S. Department of Health and Human Services if it requests information to determine whether we are complying with federal privacy laws.
Health oversight activities
We may disclose information to authorized health oversight agencies for activities permitted by law, including:
- Audits;
- Investigations;
- Inspections;
- Licensing activities;
- Medicaid oversight;
- Compliance reviews; and
- Other healthcare oversight activities.
Research
We may use or disclose health information for health research when the requirements of applicable law have been satisfied.
Organ and tissue donation
When applicable, we may disclose health information to organizations involved in organ, eye, or tissue donation and transplantation.
Medical examiners and funeral directors
When an individual dies, we may disclose relevant health information to a coroner, medical examiner, or funeral director as permitted by law.
Workers' compensation, law enforcement, and government requests
We may use or disclose health information:
- For workers' compensation claims;
- For certain law-enforcement purposes;
- To health oversight agencies;
- For certain government functions; or
- When otherwise permitted or required by law.
Lawsuits and legal proceedings
We may disclose health information in response to certain:
- Court orders;
- Administrative orders;
- Subpoenas; or
- Other lawful legal processes.
We will comply with applicable federal and Maryland privacy requirements when responding to these requests.
Substance Use Disorder Records
To the extent that My Home Cares receives or maintains Substance Use Disorder (“SUD”) patient records that are protected by 42 CFR Part 2, additional confidentiality protections apply.
When applicable, we will not use or disclose Part 2-protected records in civil, criminal, administrative, or legislative investigations or proceedings against you unless the disclosure is permitted by applicable law, including when supported by your written consent or an appropriate court order and subpoena as required by law.
Part 2-protected information will be handled in accordance with applicable federal confidentiality requirements.
Electronic Health Information
My Home Cares may create, receive, maintain, and transmit health information electronically in connection with providing and administering your services. Electronic records may include, when applicable:
- Client demographics;
- Assessments;
- Plans of care;
- Service plans;
- Nursing documentation;
- Caregiver documentation;
- Electronic Visit Verification (EVV) information;
- Service dates and times;
- Scheduling information;
- Incident documentation;
- Medication-related information;
- Communications;
- Authorizations;
- Billing information; and
- Other records related to your care.
My Home Cares maintains administrative, physical, and technical safeguards designed to protect electronic PHI from unauthorized access, use, alteration, or disclosure.
Business Associates
My Home Cares may use third-party companies or individuals to perform services on our behalf. These may include organizations providing:
- Healthcare technology;
- Electronic records;
- Billing;
- Secure communications;
- Document management;
- Information technology;
- Data storage;
- Compliance;
- Professional services; or
- Other administrative functions.
When these organizations create, receive, maintain, or transmit PHI on our behalf and HIPAA requires it, we require appropriate safeguards, including a Business Associate Agreement when applicable.
Our Responsibilities
My Home Cares is required by law to:
- Maintain the privacy and security of your PHI;
- Provide you with this Notice explaining our legal duties and privacy practices;
- Follow the duties and privacy practices described in the Notice currently in effect;
- Provide you with a copy of this Notice;
- Notify you promptly following a breach of unsecured PHI when notification is required by law; and
- Respect your privacy rights under applicable law.
We will not use or disclose your information other than as described in this Notice unless you authorize us to do so in writing or another use or disclosure is permitted or required by law. If you authorize us to use or disclose information, you may revoke that authorization in writing at any time. Your revocation will not affect uses or disclosures that we already made based on your previous authorization.
Maryland Privacy Requirements
My Home Cares operates in the State of Maryland and complies with applicable Maryland laws governing the confidentiality and disclosure of medical records and health information.
When Maryland law provides greater privacy protections or places greater restrictions on the use or disclosure of particular health information than federal law, My Home Cares will follow the applicable requirements of Maryland law.
Certain categories of information may be subject to additional protections under federal or Maryland law.
Changes to This Notice
We may change the terms of this Notice and our privacy practices as permitted by law. Changes may apply to all health information we maintain, including information created or received before the change.
When this Notice is materially revised, the updated Notice will be made available upon request and posted on our website. The effective date of the current Notice appears at the beginning of this document.
Questions About This Notice
You have the right to discuss this Notice with us if you have questions about your privacy rights or how My Home Cares handles your health information.
Please contact: Privacy Officer, My Home Cares, LLC · Phone: 410-671-5754 · Email: support@myhomecares.com
Acknowledgment of Receipt
Clients receiving services from My Home Cares are asked to acknowledge receipt of this Notice at the start of service:
“I acknowledge that I have received or have been provided access to the My Home Cares, LLC Notice of Privacy Practices.” — Client/Participant name, signature, and date; or, if signed by a representative, the representative's name, relationship to the client, signature, and date. This acknowledgment is completed on the printed copy provided in your onboarding binder.